Are you licensed, bonded and insured?
Absolutely! We are fully licensed, bonded and insured. And because all of our cleaners are W-2 employees (and NOT independent contractors), they are completely covered by our license, bonding and insurance. This means that you, our company and our cleaners are all protected from anything going wrong.
What do you mean by “planet-friendly & people-friendly”?
We are very proud of our business model, so please read all about it here.
Is there anything I need to do before my cleaner arrives?
That depends. We want to focus on cleaning what you want to be cleaned. To get the most out of your cleaner (and your dollar), we suggest that you:
This way, we can devote our time to cleaning rather than straightening up and organizing.
However, if you would like us to do the dishes, make the beds, do the laundry, gather the garbage etc., just let us know on a Service Worksheet or via e-mail/telephone, and we are happy to take care of these things for you.
I have pets... what should I do with them on the day of my home cleaning?
We have pets too, and we love them! If your pet is comfortable with strangers, we are more than happy to work around him/her. However, if your pet gets nervous or uncomfortable with strangers, please have them away from the area that we will be cleaning. This is for the comfort of your pet and the safety of our cleaners. Thank you!
Do you bring all of your own products to clean with, including a vacuum?
Yes we do. You can read more about our planet-friendly products here. If you have a specific product you would like us to use, let us know and we can certainly accommodate as long as it's not toxic or presents a danger to our cleaner. Of course, we hope that any product you request we use is planet-friendly too!
We generally have 2 start-times throughout the day, one between 8am - 10am and the other between 12pm - 2 pm. These 2-hour windows give us the flexibility to manage our Seattle-area traffic and to ensure adequate time between appointments.
Can I give you a key and if I do, how are they protected?
If you would like us to hold a key, we absolutely can. We keep keys in a lockbox in our office. However, as a bit of a privacy advocate, I strongly encourage the use of Lock Boxes. This way you have control over your key at all times. And hopefully it will come in handy with other service providers or visitors you may have coming to your home.
We can set you up with a Lock Box for a small fee of $25 (which covers the cost of the lockbox), and then the lock box is yours to keep. Just let us know when you schedule on-going appointments.
Do I have to be home when you clean my house?
Not at all. In fact, most of our clients aren’t home when we clean. If you have any specific instructions, just include them on your Quote Request or complete a Service Worksheet if you have more extensive requests, and we'll take it from there.
Regarding getting into your home if/when you are not there, contact our office with specific directions - or we will contact you. Most people leave a key in a specific location outside and let the office know where we can get it. We keep most of the keys of our regular clients at our office in a lockbox - they are then checked out to our cleaners in the morning and checked in from them that evening.Remember, too, if you have a security system, either make sure it is off for the day or let our office know the code and how to disarm and rearm.
How do I pay for my cleaning services?
We accept credit cards, checks, money orders and Paypal.
We’ll confirm payment options when we book your appointment. Note that payment in full is due prior to or immediately upon completion of your cleaning service. Some of our clients leave a check on the kitchen counter - do let our office know where the check will be located before your appointment. Most of our regular clients have a credit card on file with us, and we process charges after the cleaning. We also send receipts right away.
If you've left a check and the cleaning runs shorter than we quoted, we will refund the difference via a check in the mail within 48 hours of the cleaning. Unless you give us permission to clean until we're done, we will not exceed our quoted time by more than one half hour.
Do you charge any other fees?
So that we can operate efficiently, we do charge the following fees:
If there is no free parking within a block of your home (remember, we have a lot of equipment and products to carry!), we will ask that you reimburse us for parking, which will be the cheapest rate the cleaner can find close by. If parking is difficult to come by in your area and you have suggestions, please let our office know!
What do you do if something in my home gets damaged or broken?
We are fully bonded and insured should anything in your home be damaged or broken by us. If, on the rare chance that this happens, we will let you know right away and will work with you to either replace the item, pay for repairs or give you a cleaning credit. Again, our policy of exceeding your expectations guides us here as well.
There are a few things you can do to help us out in this regard. We would greatly appreciate it if any fragile and expensive breakables be in secure locations around the house, so that we don't have to move them in order to clean. Thank you in advance!
Who is the other person I occasionally see coming into my home when my cleaner is almost finished?
That person is the owner or a training cleaner, who is coming in to spot check your cleaner to ensure our quality and service standards are met. These spot checks - and more importantly YOUR feedback - form the basis for semi-annual performance bonuses for our cleaners.
Overall, the service you provided was great, but there is one thing I am not completely happy about.
Just give us a call or send us an e-mail within 24 hours of the cleaning, and we will work with you to fix the problem - at our expense. Your satisfaction is very important to us, as we get most of our business through referrals.
Please note that if you cap the number of service hours, however, we cannot guarantee that we will get to everything. In these cases, we will let you know after the clean what we could not get to.
What if Seattle Green Earth Cleaning cancels an appointment?
Cleaners are people too and sometimes they get sick or have a family emergency or other. In these cases, we do everything we can to schedule another cleaner for your original time. If, however, there is no one available, we will let you know immediately and work to reschedule at a time that works best for you.
Our cleaners safety is very important to us and if we need to cancel an appointment due to inclement weather, again, we will let you know immediately and work to reschedule at a time that works best for you.
Thank you in advance for your understanding of these scenarios!
Am I supposed to tip my housecleaner?
That's entirely up to you. Though we have a comprehensive reimbursement package - salary, bonuses, etc. - if your cleaner does a great job, they would certainly appreciate a nice tip. As I'm sure you know, housecleaning is hard work and our green-cleaners work extra hard!